STORE & PRIVACY POLICY

Customer Service

We are committed to providing you excellent customer service. Please reach out to us if you have any customer concerns or feedback to provide. We will work to resolve any issues in a timely and satisfactory way. Email rebecca@tangleddogs.com or send us mail to: Tangled Dogs, PO Box 1824, Sanford, NC  27331.

Wholesale Inquiries

If you are interested in carrying Tangled Dogs in your store, please contact us for wholesaling information. We welcome inquiries and new wholesale locations. Email rebecca@tangleddogs.com or send us mail to: Tangled Dogs, PO Box 1824, Sanford, NC  27331.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website (examples: sending a message through a contact form, purchasing a product in the store, or subscribing to your newsletter), as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.
     

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

As part of our use of the Wix.com platform, we may use several cookies for security and visitor session purposes. These may include:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user. Cookie name: hs (Security).

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site. Cookie name: svSession (Identifies unique visitors and tracks a visitor’s sessions on a site), XSRF-TOKEN (Security), smSession (Identifies logged in site members), TSxxxxxxxx (Security), TSxxxxxxxx_d (Security).

 

If you don’t want us to process your data anymore, please contact us at rebecca@tangleddogs.com or send us mail to: Tangled Dogs, PO Box 1824, Sanford, NC  27331.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rebecca@tangleddogs.com or send us mail to: Tangled Dogs, PO Box 1824, Sanford, NC  27331.


 

© 2018 Tangled Dogs